Refund policy

Cancelling your order

You can cancel your order for any reason, free of charge, at any time before it's fulfilled. Since each journal is printed specifically for you, once your order enters fulfillment it can no longer be cancelled, the return process below applies instead. To cancel, contact us at shopluminaryjournal@gmail.com as soon as possible.

Right of withdrawal (14-day return window)

If you're a consumer in the European Union or European Economic Area, you have the legal right to withdraw from your purchase within 14 days, for any reason, without justification. This period starts from the day you (or someone you've named, other than the carrier) receive your last item, if your order contains multiple items delivered separately. We extend this same 14-day right to all customers, everywhere, not only the EU.

If a weekend or public holiday falls on the last day of your return window, the deadline extends to the next business day.

To exercise this right, you must inform us of your decision with a clear statement, an email to shopluminaryjournal@gmail.com is enough. You can use the model withdrawal form at the bottom of this policy, but you don't have to. Once you've told us you're withdrawing, you have 14 days to send the item back to us.

Condition of the item

You're entitled to check the journal the way you would in a shop, but a journal that has been written in can no longer be resold, so its value is destroyed the moment pen touches paper. If your journal is returned unused and in its original condition, you'll receive a full refund. If it's been written in, we won't be able to refund it, because there is no way to restore its value once that's happened. This is the one meaningful exception specific to a journal versus a normal product, not a denial of your right to return it, simply a consequence of what makes a journal a journal.

Return shipping

Return shipping is your responsibility, except when the item arrived damaged, defective, or incorrect (see below). To start a return, contact us at shopluminaryjournal@gmail.com and we'll reply with instructions and the return address. Please don't send anything back before contacting us first.

Refunds

Once we receive and inspect your return, we'll let you know if it's approved. Approved refunds are issued to your original payment method within 14 days of us receiving the item back (or of you providing proof you've sent it, whichever comes first). We don't charge a restocking fee. Your bank or card provider may take a few extra days to actually post the funds. If more than 15 business days have passed since we approved your return and you still don't see it, contact us at shopluminaryjournal@gmail.com.

Damages, defects, or wrong item

Please inspect your order on arrival. If it's defective, damaged, or the wrong item, contact us as soon as possible, and no later than 30 days after your shipping confirmation email, at shopluminaryjournal@gmail.com with your order number and a photo of the issue. We'll send a free replacement or a full refund, whichever you prefer, and you won't need to send anything back.

Exceptions

We're unable to accept returns on items marked as final sale at the time of purchase.

Exchanges

Since each edition (Quarter and Half Year) is printed specifically for your order, the fastest way to switch tiers is to return the one you have and place a new order for the one you want.